Welcome Desk Team Member
Climb So iLL at the Steel Shop: St. Charles, MO
Climb So iLL is accepting applications for part-time Welcome Desk Team Members. This position is best suited for cheerful, outgoing, and dynamic individuals who enjoy the gym environment and all of its patrons.
The role of a Welcome Desk Team Member is multi-faceted and complex. This customer-focused position includes the majority of tasks required to run the gym on a day-to-day basis. Welcome Desk Team Members are expected to provide excellent service to our diverse group of customers, develop and maintain impactful connections with members, and guide new guests through the basic use of climbing equipment and safety procedures.
Welcome Desk Team Members are responsible for:
- Explaining and demonstrating correct usage of climbing equipment and the facility.
- Monitoring climbing areas to ensure safety procedures are adhered to by climbers and spectators.
- Maintaining the cleanliness of the climbing area and facility.
- Maintaining member files and waiver forms.
- Performing point-of-sale transactions.
- Building member relationships.
Welcome Desk Team Members must:
- Have strong communication skills.
- Be a team player.
- Take personal pride in delivering excellent customer service.
- Thrive in a busy, fast-paced retail environment.
- Have night and weekend availability.